RAM TRUCKS FINANCE
RAM Trucks Finance offers you a comprehensive and competitive range of expert solutions for your personal or business needs, to ensure that the process of financing your new vehicle will be every bit as smooth as driving it.
Consumer Loans
Our consumer loan is the ideal choice when your vehicle is predominately for personal or domestic use; with convenience and flexibility in mind we offer individual assessments which are easy and fast, offering you:
- A personally tailored loan with a choice of term 1-5 years(1)
- Payments fixed at a competitive interest rate for the term of the loan, giving you the peace of mind and protection against risks associated with adverse market interest rate fluctuations; and
- Convenient and flexible payment options that allow you to make extra payments(2), which may save you money by reducing the total interest payable(3)
Commercial Loan & Mortgage
RAM Trucks Finance offers business solutions specifically designed for sole traders, partnerships and companies which allow for flexible payments to suit your business and cash flow requirements.
When it comes to choosing a vehicle finance package the options can be endless. We understand that as your business changes so do your financing requirements; we will structure an individual solution that matches your business needs.
Developed for businesses this product offers:
- Flexible payment structure with or without a balloon allows you to free up cash flow/working capital(3)
- Highly competitive fixed rate for the term of the loan(1)
Business Line of Credit
RAM Trucks Finance is able to provide a credit limit based on your business' total vehicle requirements. This streamlines the approval and vehicle acquisition process. All you have to do is purchase vehicles as your business requires, within your pre-set approval limit.
Contact Us
At RAM Trucks Finance, we are dedicated in assisting you to find your ideal finance solution. Our expertise and consistent first class service will ensure that the process of financing your new vehicle will be every bit as pleasurable as driving it.
Product Enquiries
For enquiries regarding the range of finance products, please visit your nearest RAM Dealership.
Forms you may need:
- Direct Debit Request
- Third Party Authorisation
- Costs of Borrowing
- Consumer Terms and Conditions
- Change of Personal Details
- Privacy
Customer Service
If you have any enquiries about an existing contract such as a payout request, please contact our Customer Service department by either phone on 0800 165 165, mail at PO Box 83101 Wellington 6440 or by email at csc@automotivelendingsolutions.co.nz
Collections/Hardship
If you have any enquiries relating to overdue payments, please call Collections on 0800 463 780, mail at PO Box 83101 Wellington 6440 or by email at collections@automotivelendingsolutions.co.nz
If you are wanting to discuss Financial Hardship please contact our specialist team on 0800 463 780 or via email at assist@automotivelendingsolutions.co.nz.
Complaints, Disputes, Feedback: Please contact us first
If you have a complaint or dispute please contact our Customer Experience Team either by phone on 0800 463 780, mail at P.O. Box 83101, Wellington or by email:
- for Dispute Resolution dr@automotivelendingsolutions.co.nz
We expect our staff to take reasonable steps to address your concerns. If the staff member is not able to resolve your concern, the matter will be referred to our Disputes Officer who will investigate the issue and take reasonable steps to try and resolve the matter with you. You can download a copy of our Complaints Management Policy here.
If your finance product is regulated under the Credit Contracts and Consumer Finance Act 2003 and you believe your complaint has not been resolved you may want to refer the matter to a free external dispute resolution service. Nissan Financial Services is a member of an external dispute resolution scheme covering Financial Services which is the Insurance & Financial Services Ombudsman (IFSO). Contact details are: Phone: 0800 888 202, Fax: 04 499 7614, Mail: PO Box 10-845, Wellington, 6143 (New Zealand), Website: www.ifso.nz.
(1) Subject to RAM Trucks Finance lending criteria.
(2) Early Termination Fees may apply.
(3) Information provided is of a general nature only, it does not constitute, nor should be considered to constitute, legal tax or financial advice. Prior to making a decision about any products or services as described, please consult with your own independent legal tax or financial advisor who can provide you with specific advice pertaining to your personal circumstances.
Automotive Lending Solutions New Zealand Pty Ltd Trading as RAM Financial Services
NZ Company Number 4434499
PO Box 83101, Wellington 6440, New Zealand T 0800 165 165